• Customer Service Policy


    Welcome to glampulse.shop. As a boutique destination for effortless vacation-style dresses, we're dedicated to making your shopping experience as breezy as a beach getaway. Below are the terms that guide our customer service approach to ensure your complete satisfaction.

    Product Availability

    Our collection of resort-ready dresses is carefully curated in limited quantities to maintain exclusivity. While we strive to keep popular styles in stock, items may sell out during seasonal rushes. If your selected dress becomes unavailable after ordering, we'll notify you within 3 business days with options: (1) priority access to a similar style from our upcoming collection, (2) a full refund, or (3) a store credit with bonus resortwear styling tips. This system preserves the special nature of our vacation-inspired pieces while accommodating your needs.


    Pricing and Updates

    All prices are listed in USD and reflect the artisanal quality of our relaxed-chic designs. Seasonal collections may feature adjusted pricing for handcrafted details or premium fabrics. In rare cases of pricing errors (e.g., a $120 linen maxi dress incorrectly listed at $12), we reserve the right to cancel orders and will immediately notify you with the option to repurchase at the correct price or receive a full refund. This policy maintains fairness for all our vacation-style enthusiasts.


    Order Processing

    Each dress is carefully inspected before shipping to ensure it meets our relaxed elegance standards. Orders typically process within 4-7 business days (8-12 days during holiday seasons or for made-to-order pieces). You'll receive a shipping confirmation with tracking once your vacation-ready package is en route. For special collection pre-orders, we'll provide an estimated shipping timeline at checkout so you can plan your getaway wardrobe accordingly.


    Shipping

    We partner with eco-conscious carriers to deliver your resortwear with care. Standard shipping takes 5-10 business days domestically and 10-20 business days internationally, accounting for our thorough quality checks and sustainable packaging process. International shipments include detailed customs documentation to properly declare the artisanal value of your vacation dresses, helping them arrive smoothly to your destination.


    Returns & Exchanges

    We want you to love your vacation wardrobe as much as we do. Unworn, unwashed items with tags attached may be returned within 21 days of delivery for store credit or exchange (excluding final sale items). Return shipping is at the customer's expense, and we recommend using a trackable method. Please allow 7-10 business days for return processing once received. This extended window gives you time to try styles during your actual travels.


    Intellectual Property

    All content on glampulse.shop—including our signature dress photography, destination-inspired product descriptions, and brand logos—is protected under copyright law. Unauthorized commercial use of our imagery or designs (such as replicating our vacation-style aesthetic for resale) is strictly prohibited, as these elements embody our brand's effortless getaway philosophy.


    Limitation of Liability

    glampulse.shop shall not be liable for: (1) Shipping delays due to weather conditions affecting vacation destinations, (2) Limited edition items selling out during peak travel seasons, (3) Minor variations in handcrafted fabric textures that enhance the artisanal character of our dresses, or (4) Third-party content about vacation styling. This policy allows us to focus on delivering authentic resortwear experiences without compromising our relaxed standards.


    Contact Us

    For any questions about your order or our vacation-inspired collection, please email [email protected]. Our customer care team typically responds within 24-48 hours, slightly longer during peak travel seasons when we're assisting many customers preparing for their getaways.